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111ber Frequently Asked Questions

Everything you need to know about playing on 111ber — from opening your account and depositing via bKash or Nagad, to understanding bonus terms, cricket betting rules, and responsible gaming tools. Browse by category or use the table of contents below to jump straight to your topic.

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming
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1 Account & Registration 2 Deposits & Withdrawals 3 Games & Gameplay 4 Bonuses & Promotions 5 Safety & Responsible Gaming
Section 1 of 5

Account & Registration

Creating a 111ber account takes under three minutes. Visit 111ber.vip, click the registration button, and fill in your username, email address, mobile number, and a secure password. You must be at least 18 years old and resident in Bangladesh. Once your details are submitted, a verification code is sent to your registered mobile number — enter it to activate your account and you are ready to deposit and play.
111ber requires a valid government-issued photo ID for account verification, and your Bangladesh National Identity Card (NID) is the most straightforward option. Alternatively, a valid passport is accepted. You will also need to confirm that the mobile wallet or bank account you use for deposits belongs to you. Documents can be submitted by emailing scanned copies to [email protected]. Verification is typically completed within 24 hours.
You can reset your 111ber password by clicking the "Forgot Password" link on the login page and entering your registered email address or mobile number. A one-time reset link or OTP will be sent to your contact details on file. Follow the instructions in the message to set a new password. If you no longer have access to your registered email or phone number, contact [email protected] for manual identity verification.
No — each player is permitted a single 111ber account only. Creating duplicate accounts is a violation of the Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your existing account credentials, use the password reset function or contact the support team rather than registering a new account.
To permanently close your 111ber account, send a written request to [email protected] from your registered email address with the subject line "Account Closure Request". Withdraw any remaining balance before requesting closure, as funds in a closed account may become inaccessible. If you are closing your account due to gambling concerns, we recommend requesting self-exclusion instead, as this includes additional protections and resources.
Section 2 of 5

Deposits & Withdrawals

To deposit via bKash on 111ber, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 111ber bKash merchant or personal number to send funds to. Open your bKash app, choose "Send Money" or "Payment", enter the provided number and your deposit amount, then use your transaction reference as the payment note. Submit the transaction ID on the 111ber deposit form to confirm. Funds are typically credited within 5 to 15 minutes.
Nagad deposits to 111ber are typically credited within 5 to 15 minutes during normal operating hours. During peak periods — such as BPL match days or major IPL fixtures — processing may take up to 30 minutes due to higher transaction volumes. If your Nagad deposit has not been credited within one hour, contact 111ber support at [email protected] with your Nagad transaction ID and the exact amount sent.
The minimum deposit amount on 111ber is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. Some promotional offers may require a higher minimum deposit to qualify for bonus eligibility — check the specific promotion terms before depositing. There is no maximum deposit limit for standard accounts, though large deposits may trigger a routine verification check.
The minimum withdrawal amount on 111ber is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — if you deposited via bKash, your withdrawal will be sent to your bKash wallet. Account verification must be completed before any withdrawal is approved. Most withdrawals are processed within 1 to 3 hours, though bank transfers to Dutch-Bangla Bank, BRAC Bank, or other institutions may take up to one business day.
111ber does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges as per their published fee schedules. Dutch-Bangla Bank and other bank transfer partners may also apply standard banking fees. 111ber has no control over fees imposed by third-party payment providers.
No — for security and anti-fraud purposes, 111ber requires that withdrawals are made to the same payment account used for deposits. You cannot withdraw to a different bKash number, Nagad wallet, or bank account without first undergoing an additional identity verification process. If your registered payment method is no longer accessible, contact [email protected] with documentary evidence to initiate a payment method change review.
Section 3 of 5

Games & Gameplay

To bet on cricket on 111ber, navigate to the Cricket section from the main menu, where you will find pre-match and live betting markets for BPL, IPL, T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. Select a match, choose your market — such as match winner, top batsman, total runs, or over/under — and enter your stake in BDT. Confirm your bet slip before the market closes. Live betting allows you to place wagers while the match is in progress.
111ber offers a wide catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slots library includes classic three-reel games, modern video slots with bonus rounds, progressive jackpot slots, and Megaways titles. Popular titles are updated regularly. Browse the full catalogue in the Slots section — games are filterable by provider, volatility, and RTP percentage to help you find titles that match your playing style.
Yes — the entire 111ber platform is fully optimised for mobile browsers on both Android and iOS devices. All games including cricket betting markets, live casino tables, slots, Circle, and King of Fishing are accessible via your phone's browser without any app download required. Simply visit 111ber.vip in your mobile browser, log in to your account, and play directly. The mobile interface adapts automatically to your screen size for a smooth experience.
Return to Player (RTP) percentages on 111ber slots vary by individual game and provider. Most Pragmatic Play and NetEnt titles on the 111ber platform carry RTPs between 94% and 97%, which is in line with industry standards. RTP is a long-term statistical measure and does not guarantee any specific result in a single session. Individual game RTP figures are typically stated in the game's information panel or paytable — check there before playing.
All games on the 111ber platform use certified Random Number Generator (RNG) technology supplied by established third-party game studios such as Pragmatic Play, Evolution Gaming, and Microgaming. These providers are subject to independent fairness audits by recognised testing laboratories. 111ber does not modify game outcomes in any way — the results you see are generated entirely by the provider's certified RNG systems. Live casino games are streamed in real time from professional studios, adding an additional layer of transparency.
Section 4 of 5

Bonuses & Promotions

111ber offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the matched percentage, maximum bonus amount in BDT, and qualifying minimum deposit — are published on the Promotions page and may be updated periodically. Always read the full bonus terms before depositing to ensure your deposit method and amount qualify. Bonuses credited to your account are subject to wagering requirements before any associated winnings can be withdrawn.
A wagering requirement is the number of times you must bet the bonus amount before any winnings derived from that bonus become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing bonus-linked winnings. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific promotion terms on 111ber for exact contribution rates.
Yes — in addition to the welcome bonus, 111ber runs ongoing promotions that can include free spins on selected slot titles, cashback offers on net losses over a defined period, and reload bonuses on subsequent deposits. Seasonal promotions are also available around major events such as the BPL, T20 World Cup, Eid, and Pohela Boishakh. Visit the Promotions section on the 111ber platform after logging in to view all currently active offers and their terms.
The 111ber welcome bonus is available once per player and once per household or device. Reload bonuses and seasonal promotions may be claimed multiple times, subject to individual promotion terms and eligibility periods. Attempting to claim a one-time bonus multiple times — including by creating additional accounts — is considered bonus abuse and will result in the cancellation of all associated bonuses and potential account suspension.
A bonus may not be credited or may be cancelled for several reasons: your deposit did not meet the qualifying minimum amount, a bonus code was not entered correctly at the time of deposit, the promotion has expired, or your account has not yet completed identity verification. If you believe a bonus was incorrectly withheld, contact 111ber support at [email protected] with your deposit transaction ID and the promotion name within 48 hours of the qualifying deposit.
Section 5 of 5

Safety & Responsible Gaming

111ber operates as a secure online gaming platform using SSL encryption to protect all data transmitted between your device and the platform. Your personal information, payment details, and account data are encrypted and stored securely. 111ber does not sell or share player data with third parties. Players should use strong unique passwords, enable two-factor authentication where available, and avoid logging in on shared or public devices.
The legal landscape for online gambling in Bangladesh is the individual player's responsibility to understand. 111ber operates as an international entertainment platform and does not make specific legal representations regarding the status of online gambling under Bangladeshi domestic law. Players are encouraged to review their local regulations before participating. 111ber enforces an 18+ age requirement strictly and promotes responsible gaming across all player interactions.
The minimum age to register and play on 111ber is 18 years old. This is a strict, non-negotiable requirement. Age verification is carried out on all accounts as part of the KYC process, and no withdrawal is processed until age has been confirmed via a valid government-issued ID such as a Bangladesh NID or passport. Any account found to belong to a person under 18 is suspended immediately and all balances are forfeited.
To set a deposit limit on your 111ber account, contact the support team at [email protected] with the subject line "Responsible Gaming Request" and specify your desired limit — daily, weekly, or monthly — along with the maximum BDT amount. Deposit limit reductions take effect immediately. Increases to an existing limit are subject to a 7-day cooling-off period to prevent impulsive decisions. This tool is available to all players at no cost.
To self-exclude from 111ber, email [email protected] from your registered email address with the subject line "Self-Exclusion Request". State your preferred exclusion duration: 3 months, 6 months, 1 year, or permanent. The team will apply the exclusion within 24 hours and stop all marketing communications immediately upon receipt. Permanent self-exclusion cannot be reversed. If you have a remaining balance, contact support to arrange a withdrawal before the exclusion is finalised.
111ber customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the 111ber platform, or by emailing [email protected]. For responsible gaming requests — such as self-exclusion, deposit limits, or time-out activation — use the subject line "Responsible Gaming Request" for priority handling. The support team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all email queries within a few hours.

Why Players Trust 111ber

SSL-Encrypted Security

Every transaction and data exchange on 111ber is protected by industry-standard SSL encryption. Your personal details, payment information, and account activity are fully secured from end to end.

Fast BDT Payouts

Withdrawals via bKash, Nagad, Rocket, and Upay are processed within 1 to 3 hours on verified accounts. No unnecessary delays — your winnings reach your wallet quickly and reliably.

Certified Fair Play

All 111ber games are supplied by certified providers whose RNG systems are independently audited. Pragmatic Play, Evolution Gaming, and Microgaming titles meet the highest fairness standards in the industry.

24/7 Support

The 111ber support team is available around the clock via live chat and email. Whether it is a deposit query, a bonus question, or a responsible gaming request, help is always just a message away.

Mobile-First Platform

111ber is fully optimised for mobile browsers with no app download required. Bet on BPL matches, spin slots, or play live casino games seamlessly on any Android or iOS device.

Responsible Gaming Tools

111ber provides deposit limits, self-exclusion, and time-out features to help players stay in control. These tools are free, easy to activate, and respected immediately upon request.

Still Have a Question?

If your question is not covered in the FAQ above, our support team is ready to help. Reach out by email and we will respond within a few hours. For responsible gaming requests, use the subject line "Responsible Gaming Request" for priority handling.
[email protected]

Gambling Concerns?

If gambling is affecting your wellbeing, finances, or relationships, please reach out immediately. 111ber's responsible gaming team can activate self-exclusion or deposit limits within 24 hours. You are not alone — help is available. Visit our Responsible Gaming page for full guidance.

Ready to Play on 111ber?

Now that your questions are answered, explore the full 111ber platform — bet on live cricket, spin top-rated slots, or join the live casino. Log in to your account and start playing today.

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